WORX UK
WORX UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WORX UK has 3.8 star rating based on 24 customer reviews. Consumers are mostly neutral.
73% of users would likely recommend WORX UK to a friend or colleague.
- Rating Distribution
Pros: Fast serviceno, Good value for money, Well made.
Cons: Non so far, Difficult to get spares, No communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WORX UK has 3.8 star rating based on 24 customer reviews. Consumers are mostly neutral.
73% of users would likely recommend WORX UK to a friend or colleague.
- Rating Distribution
Pros: Fast serviceno, Good value for money, Well made.
Cons: Non so far, Difficult to get spares, No communication.Recent recommendations regarding this business are as follows: "Go somewhere else", "Yes I would recommend", "Answer the phone", "Made the process easy", "Worx is worth buying, good kit, good value for money".
Most users ask WORX UK for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
Media from reviews
Top WORX UK Reviews
"Warranty"
I spoke with Patrick today who was very helpful and knowledgeable. He explained all the various options for a replacement unit. The original unit was a dual...
"Paid for an item through calicantus not received any confirmation"
Send confirmation emails and delivery times. They took my money from my account but had no correspondence.
Hitchin, Hertfordshire
Paid for an item through calicantus not received any confirmation
Send confirmation emails and delivery times. They took my money from my account but had no correspondence.
- No communication
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty lawnmower
Really terrible service. Bought this on 20th December; it was an impulse buy that I have now lived to regret.
I lost my receipt with the rush of Christmas, put it in the garage, and forgot about it until the end of March. I’ve been happy with it until last week; a bird must have picked up a tiny pebble thinking it was maybe a nut and dropped it. Obviously, I have gone over it, but the plastic must have been faulty and has taken a chunk out of it. Now it's broken.
I phoned and emailed them, showed them it's still brand new, and showed them it boxed up in December. But no, because I lost the receipt and changed banks, it's tough. I would never buy from them again and will never recommend them again. I have multiple things, but I will never buy another thing, so I lost a good customer.
I will now return to Bosch where customers do matter. In the meantime, I will be taking this up with Citizens Advice because surely this cannot be legal!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stamford, Lincolnshire
I'm but I can't buy anything
I found putting the bank card details a bit of a problem but after some hours the problem got resolved
Tired of being ignored?
Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo vat receipt sent to me despite constantly asking for one though this pissed consumer
I am still waiting of a vat receipt I e mailed them direct and they said they were going to send it 2 weeks on , no they have not
Pending
Vat receipt
Pendind
No vat receipt sent to me despite constantly asking for one please e mail me a vat receipt to j p southern @***.com
Preferred solution: Vat receipt please
Evesham, Worcestershire
Warranty
I spoke with Patrick today who was very helpful and knowledgeable.
He explained all the various options for a replacement unit.
The original unit was a dual stapler / nail gun which is no longer available, which is a great shame as I will now need to have two separate units, more expense and more things to have to carry !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with landroid wr153e
Chat was good
My Landroid WR153e mower did not wake up in spring. I replaced the battery.
Still no signal. I took it to service where they replaced screen and some plate under it. They ran all test and informed me about fixed mower. Mower started right away and did its job and after went to charging dock.
After about 40-50% of charging it starts giving errors wire missing. After tuning, it back on multiple times mower charges itself 100%. Meanwhile, giving errors wire missing and home. Green light on dock is blinking chaotically if wire missing error is active.
If robot is fully charged it gives message home and gets back to work. After work is done it all starts all over.
I have tried different power unit - issie remains. It have been like that for weeks now, if not even months.
Missing delivery
Absolute pain in the *** to deal with. £200 delivery gone missing, wrong address, stolen by Evri courier, im not sure, but not in my possession.
Countless emails to Evri and Worx and nobody has gotten back to me. Cctv shows no delivery to my address.
No way I can speak to a human. So angry,
- Non so far
Preferred solution: Deliver product or service ordered
User's recommendation: Answer the phone
Faulty work garden vac
The man I spoke to was very knowledgeable and solved my problem with a garden vac
Your representative talked me through my problem and solved it for me. Very pleased and thank you. I have now used the machine and it works well.
Preferred solution: I have had my problem resolved by your customer service and I am now sort
User's recommendation: Yes I would recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerObtaining spares for worx hydroshot
Spoke to a nice chap who said he would help resolve my spare part issue when the opportunity arises.
Spoke to your tech support; they will send a spare part as soon as it becomes available, free of charge.
- Well made
- Good value for money
- Difficult to get spares
Preferred solution: A spare part
User's recommendation: Worx is worth buying, good kit, good value for money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor. I thought I purchase from the main maker WORX
I wouldn’t buy from worx direct again but via 3rd party companies. Worx failed my order!
7 day delivery times due to the choice of worx trusted courier. Because my purchase was on the bigger size none of the delivery guys wanted it in their vehicles so it is sat in the depot 10 miles away.
I cannot collect it. Very disappointed in EVRI.don't use worx.
- None change couriers
Preferred solution: Deliver product or service ordered
User's recommendation: Go to Argos or AMAZON,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement faulty part
Very happy with recent queries that your representative solved very quickly. Happy to talk to him very pleasant guy
Left handle out of shape, difficult fitting means both handles are uneven, as if the lawnmower is tilting to one side.
- Fast serviceno
- No cons
Preferred solution: Deliver product or service ordered
User's recommendation: Good service
Charged battery only lasts 1minute
Answered call very affectionately and request the return of the batteries sent email to sort this for me
Lawnmower batteries fully charged but once put into the lawnmower only lasted one minute think its the connection between the batteries so I and the lawnmower batteries are being sent back to check if this is the cause we have only had the lawnmower 2 months
User's recommendation: Made the process easy
Non delivery of an order
I ordered with a 2-day delivery. The delivery company is claiming they have attempted delivery and are showing a picture, but it's not my property!!
- Non so far
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
No reply
Hello, I have had a Landroid L 2000 for 4 years and feel totally ripped off. It hasn't run a full day in 4 years.
It is supposed to cut 2000 sq meters; there is no chance it would do that. I am on my second battery, which has just died. I have had to have a new rotor too. I didn't expect this.
It is rubbish after spending 1300 for it with accessories. Very disappointed. Would you like to buy it back as I have no use for it now?
Please help; I await your reply. Regards, John Harris.
- Rip off
Preferred solution: Full refund
User's recommendation: Don’t get worx photo of dead L2000
Leeds, Leeds
Light on base flikering
When I noticed the light on my worx robot mower base flickering. I phoned worx and they helped me straight away I'm very happy with them. I would highly recommend them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to order pole hedge trimmer without battery and charger
My question was answered.
It was explained that you have to put in a 9 after the product number to order the bare version. Also that the bare versions of products may or may not come up on customer's phones or laptops.
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It’s very legal. You just failed on your end.
You did not register your purchase online (or mailing the warranty registration card is other option). Your bank is required to keep records for FIVE YEARS also.